Frequently Asked Questions

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Hardwood, tile, and vinyl flooring are all great options for people with allergies as they do not trap dust and other allergens like carpet can.

Hardwood flooring is made from a single piece of wood, while engineered hardwood is made from layers of wood bonded together. Engineered hardwood is more resistant to moisture and can be a better option for areas like basements.

Yes, we offer a range of eco-friendly flooring options made from sustainable materials.

Solid and engineered hardwood floor are a great choice for most rooms in your house, but are not recommended for rooms that are moisture prone such as bathrooms, laundry rooms and mudrooms. Solid hardwood should also not be installed in a basement. In basements, engineered hardwood is a better option. 

We recommend not introducing heat and moisture as this may damage your floor. If damage occurs as a result of using a steam mop, it will not be covered under the warranty.   Water can prematurely age your hardwood floors causing them to crack and split 

 Yes, repair options include:

• Color-blend filler for minor chips
• Touch-up kit for scratches
• Board replacement
• Sanding and refinishing for worn, deeply scratched floors (not all hardwood floors should be sanded)

 Yes, repair options include:

• Color-blend filler for minor chips
• Touch-up kit for scratches
• Board replacement
• Sanding and refinishing for worn, deeply scratched floors (not all hardwood floors should be sanded)

 Floor tile is made to be thick and sturdy so it can withstand foot traffic. Meanwhile, wall tile is thinner and lighter for easier installation. 

 Glazed tile is water-resistant when installed properly, but not all glazed tiles are suitable for use in high-moisture areas like bathtubs, showers, and around pools. You will need to check the manufacturer’s instructions to find tile that is approved for those locations. 

 Porcelain and ceramic tiles are constructed differently. Both porcelain and ceramic are made of water and clay, but porcelain contains denser clay minerals like quartz and feldspar. Porcelain tiles are more dense and less porous as a result.

Because porcelain is less porous, it’s more durable. It’s less likely to chip than standard ceramic, and it can even handle the freeze/thaw conditions of the outdoors.

Porcelain can also have a through body color, meaning the top layer of the tile matches the body of the tile, or a color body, which means the body of the tile closely matches the color of the surface design.

These options allow you to install porcelain in high traffic areas, because wear and tear is less obvious. Meanwhile, ceramic tile typically has a red or brown body color, which can be really noticeable if the surface chips or gets worn.

• Glazed: The glaze is like the finishing touch to your tile. It works like a bodyguard to protect your tile from moisture and stains. Most ceramic tiles are glazed, but people sometimes prefer the natural, earthy look of unglazed tiles. Additionally, the glaze can cause these tiles to be more slippery when wet so we recommend using a textured tile if you plan to use a glazed tile in a bathroom or water-prone area.
• Polished: For a truly flawless surface, polished porcelain floor tiles are ground down to a high polish just like natural stones like marble and granite. A polish top coat finish is added to protect your tile from absorbing dirt and debris, offering you a sharper-looking floor with less maintenance and that ‘glassy’ look.
• Unglazed: Unglazed ceramic tiles have no extra finish added after firing. They often look more earthy and natural than glazed ceramic tiles, but they are not quite as impervious to liquid or as easy to maintain. While these tiles can be (and are) still used in rooms such as bathrooms and kitchens, they will require more maintenance than their safeguarded glazed counterparts.

 Seams in carpeting, like seams in other fabrics, are often visible. Low pile, flatweaves and looped carpets tend to have the most visible seams. Plush and shaggy carpets hide seams better than other carpets. If you are concerned about seam placement, it is important to discuss this subject before you purchase the carpet. The quantity of carpet will change depending on where the seams are placed. Also, once the installers are on the job, your carpet has already been cut and there is very little that can be done to change the layout of the job. 

Under looped carpets, we recommend firmer pads of at least an eight pound density. Depending on the price of the carpet, we will include either a 1/4 rebond pad or a 3/8 rebond pad. For stairs and under woven carpets, we will include a felt pad, which is extremely firm. If you want a more luxurious feel under a looped carpet, we offer rubber pads and a few other options to upgrade.

 Your carpet pile may compress due to heavy foot traffic or weight of furniture. Rotating furniture may help reduce indentations. You can work the pile back into place with the edge of a coin. Sometimes, passing a hot steam iron over the spot can also help, but keep the iron at least four inches above the carpet.